Return Policy

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please send request to thugnationvape@gmail.com

15-day LIMITED WARRANTY
This product is warranted to the original purchaser to be free from manufacture defects for a period of fifteen days from the date of the original retail purchase.

This warranty does not cover defects or damage due to improper usage, alteration, accidents, or any other event beyond the control of the manufacturer. This warranty does not cover scratching or damage that may result from normal usage.This warranty is nontransferable.

During the warranty period, ThugNation Vape shall reserve the right to make substitutions to warranty claims.The user assumes all risk of injury resulting from the use of this product.

Neither ThugNation vape nor any of its representatives assumes any other liability in connection with this product.

A purchase receipt or other proof of date of purchase will be required to process all warranty claims.

Refunds
Once your return is received and inspected, we will send you an email to notify you. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 businesses days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to thugnationvape@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.